Contact Us
Contact us
Questions about a Commission Arrangement: If you have a query relating to a commission arrangement associated with your agreement, please click here for further information.
HOW TO CONTACT US
Volvo Car Financial Services UK Ltd
86 Station Road
Redhill Surrey
RH1 1SR
Customer Services (PCP & Purchase Plan)
0330 678 1537
Arrears Management (PCP & Purchase plan)
0800 015 6377*
Customer Services (Contract Hire)
0800 313 4164*
Complaints
complaints (Contract hire)
0800 313 4164* (please choose Option 4)
Financial Ombudsman Service (FOS)
The FOS provides a dispute resolution service for eligible complainants. We will inform you of your right to refer your complaint to the FOS at the time that we issue our final response or if we have been unable to resolve the matter after eight weeks from the date of your initial complaint. The address for the Financial Ombudsman Service is given at the bottom of this leaflet. More information is available from www.financial[1]ombudsman.org.uk
You may have seen the recent announcements from the FCA in relation to Discretionary Commission linked to the sale of finance, Volvo Car Financial Services UK Limited (VCFSUK) trading as LEVC Financial Services commenced retail business on 4 May 2021. VCFSUK has never adopted a Discretionary commission model with their Retailers.
Change in circumstances
*Calls from UK landlines and mobiles are free